Privacy Notice
Welcome to TIMPLE.AI!
The intent of this Privacy Policy is to provide you with comprehensive details about our methods for collecting, utilizing, and safeguarding your personal information when you engage with the TIMPLE.AI website (https://www.timple.ai/), as well as through our mobile applications available on Apple’s App Store and the Google Play Marketplace, and any services offered via the Website and the App(s).
We urge you to carefully read this Privacy Policy to fully understand our policies and procedures regarding the handling of your personal information. Prior to accessing or using the Website, the App(s), or Services, you must review and accept the terms of this Privacy Policy.
This Privacy Policy is subject to updates at intervals to reflect any changes in our practices related to data handling or to address other operational, legal, or regulatory needs. We encourage you to periodically review this Privacy Policy to remain informed about the measures we take to protect your information. If you have questions or concerns about this Privacy Policy or how we manage data, please contact us at [email protected] | (888) 900-9501.
GDPR
For residents of the European Union, the General Data Protection Regulation 2016/679, widely known as GDPR, affords you additional rights and protections concerning your personal data. The rights granted under GDPR encompass, among other things, the transparency of data processing activities, the right to access and correct your data, the right to delete your data (right to erasure), the right to limit how your data is processed (right to restrict processing), and the right to transfer your data to another entity (right to data portability).
1. Definitions
To ensure your privacy is respected, the services described herein require your explicit consent. This section clarifies how we handle your data when you interact with our Website and use our Services. Definitions for terms used in this policy are as follows:
Content: Refers to any information you provide to us for registration as a User and any information you upload to our Platform, including your Personal Data and interactions with the AI Companions.
Consent: Represents a freely given, specific, informed, and clear indication of your agreement to the processing of your Personal Data, demonstrated through a statement or clear affirmative action. Performance of our Services: Encompasses all activities necessary for the provision of our Services.
Personal Data: Any data that identifies you, either directly or indirectly, such as your name, address, marital status, date of birth, gender, office location, position, company name, spoken languages, photos, identification number, location data, and any attributes pertaining to your physical, physiological, genetic, mental, economic, cultural, or social identity. This includes any networks and connections made available to us or obtained on your behalf, along with any personal information you provide.
Platform: The combination of the Website, App(s), and the Services we offer.
Processing: Any operation or set of operations performed on Personal Data or sets of Personal Data, whether or not by automated means. This includes collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment, combination, restriction, erasure, or destruction.
Services: All the functionalities provided to enable you to interact with the AI Companions.
Subscription: An agreement between TIMPLE.AI and you, allowing you to access and use the TIMPLE.AI services.
User, You, and Your: Refers collectively to any person or company that visits or uses the Website, App(s), and/or services provided by TIMPLE.AI.
Visitor: Anyone browsing the Website without a valid Subscription.
Website: The TIMPLE.AI website, accessible at https://www.timple.ai/.
2. Purpose of Personal Data Processing
2.2 Data Collection and Usage on the Website
Each time you visit our Website, we collect information with specific objectives in mind, including:
Analyzing user behavior: To understand how you interact with our Website.
Service performance: Ensuring that our Services function efficiently for you.
Website and service improvements: Continuously enhancing the functionality and user experience of both the Website and our Services.
Communication enhancement: Tailoring and personalizing our communications with you.
Security enhancements: Strengthening the security measures of our Website and services.
Marketing effectiveness: Assessing the success and impact of our marketing efforts.
2.3 Registration and Service Usage
Upon initial usage, typically after a trial involving a few message exchanges, you will be prompted to register. This registration process involves collecting and storing information that you provide, either directly on our Website or through other means. The types of Personal Data we may collect include but is not limited to:
Your name, date of birth, and browser usage details.
Information on how you use our Services, which helps us to customize and improve your experience.
This Personal Data enables us to:
Create and manage your User account and profile.
Facilitate interactions with AI Companions.
Tailor Services to better meet your needs.
Develop new tools and functionalities.
Automated Data Collection via the Platform
As you use the Platform, we automatically log certain information from your device, including:
Your geographical location and IP address.
Cookies and the specific pages you request.
This information, generally treated as non-Personal Data (unless specified by law), is used in an aggregated form. We share aggregated usage data with our partners to help them understand our user base and improve service delivery.
2.4 Consequences of Not Providing Personal Data
If you choose not to provide necessary Personal Data, it may impede our ability to offer you our Services under the terms of the Subscription. Should this be the case, we will notify you about the potential cancellation of the Service.
2.5 Legal Basis for Data Processing
Your consent underpins our processing of your Personal Data, which is crucial for:
Delivering the Services covered by your Subscription.
Confirming and managing your Subscription.
Addressing any complaints or requests you might have.
Any other purposes for which you provide Personal Data.
Overall business administration and management.
Conducting marketing analysis and market research.
By using our Services, you expressly consent to the processing of your Personal Data for these purposes, as necessary for the performance of our Services and the fulfillment of our contractual obligations to you.
3. Personal Data Collection
3.1 Collection for Visitors
Visitors to the Website can browse anonymously. During your visit, we process anonymous metadata collected through cookies, which include:
URL Requests: The specific files you request from our Website.
Data Transfer Volumes: The quantity of data exchanged during your visit.
Timing Information: The date and time of your access requests.
Browser and OS Details: The type of internet browser and operating system of your device.
IP Address: The IP address from which the device accesses our Website.
ISP Details: Information about your Internet service provider.
Interaction Data: Data on how you navigate and interact with the Website, including clicks on specific links.
This metadata does not include personally identifiable information and is used solely for purposes like technical enhancements of the Website, as well as for statistical and marketing analysis.
Additionally, while visiting our Website, the following identifiable information may be automatically recorded for each page you access:
Browser and Operating System: Identifies the browser type and operating system used.
Device IP Address: The IP address of the device accessing the Website.
Visit Timestamps: The specific times of your visits.
Server Address: The address of your server.
Referral Source: The website you visited before ours.
View Duration: The average time spent on each page.
User Navigation: Your navigation behavior and preferences.
3.2 Collection for Registered Users
For users who register for a Subscription, we collect Personal Data through various methods:
Direct Input: Information you provide during registration or through your user account.
Communication Records: Data collected when you communicate with us via email, phone, fax, or other electronic communications, which may be monitored, recorded, and stored.
Automated Interactions: As you interact with our AI Companions, we collect data automatically through cookies, server logs, and other technologies, tracking your equipment and browsing patterns. This data helps ensure compliance with legal standards.
Third-Party Data: We also gather data from third-party sources including:
Analytics Services: Data from analytics providers such as Google Analytics.
Advertising Data: Information from advertising networks and agencies.
Search Data: Technical data from search information providers.
These diverse data collection methods help us to enhance service delivery, personalize your experience, and improve our website's functionality and security.
4. Marketing Communications
We may engage in marketing efforts to inform you about services we believe could be beneficial or of interest to you, including alerts, newsletters, and invitations to events. Additionally, we may send updates containing legal or commercial news that might be relevant to your interests. Our communication methods include postal mail, telephone, email, or other digital channels.
5. Third-Party Marketing
We respect your privacy choices regarding third-party marketing. We will seek your express opt-in consent before sharing your Personal Data with external companies for marketing purposes. You retain the ability to withdraw consent to receive marketing communications by adjusting your preferences on the Website or via third-party sites, or by utilizing the opt-out links provided in any marketing communications you receive.
6. Cookie Policy
Our Website uses cookies to enhance user experience. You have the option to configure your browser to reject all or some cookies, or to alert you when cookies are being sent. Please be aware that if you disable cookies, certain parts of our Website may not function correctly or may become inaccessible.
Below is a detailed breakdown of the types of cookies we use and their purposes:
Necessary Cookies: Essential for the website functionality and cannot be switched off in our systems.
Performance Cookies: Allow us to measure and improve the performance of our site by tracking visits and traffic sources.
Marketing Cookies: Used to deliver adverts more relevant to you and your interests, also allowing for the measurement of the effectiveness of advertising campaigns.
You have the option to configure your browser to reject all or some cookies, or to alert you when cookies are being sent. Please be aware that if you disable cookies, certain parts of our Website may not function correctly or may become inaccessible.
7. Use of Personal Data for New Purposes
We commit to using your Personal Data only for the purposes for which it was originally collected unless we consider a new purpose necessary and compatible with the original one. Should you require clarification on how a new processing purpose is compatible with the initial purpose, please contact us. If we need to use your Personal Data for an unrelated purpose, we will inform you and explain the legal justification. Note that we may process your Personal Data without your knowledge or consent where legally required or permitted.
8. Disclosure and Utilization of Personal Information
Your Personal Data may be shared with or utilized by:
Service Providers: Entities we engage to facilitate the delivery of our Services, which may include data processing to enhance service efficiency.
Professional Advisers: Legal, accounting, IT, or public relations advisers to ensure compliance and operational efficiency.
Legal and Regulatory Authorities: As required or permitted by law, we may disclose necessary information.
Employees: Our employees who require this information to perform their duties.
Furthermore, in order to maintain the sustainability of our platform and enhance our service offerings, we may share, transfer, or sell non-personally identifiable information with third parties for research, marketing, or other purposes, following strict aggregation or anonymization protocols.
International Data Transfers:
Your personal data may be transferred to, and processed in, countries other than your own.
This sharing and transferring of data are done with due diligence and in accordance with this Privacy Policy, ensuring that your privacy rights are respected and upheld. By using our Services, you acknowledge and agree to the potential use of your data in this manner, provided such use complies with applicable laws and regulations.
Note: This Privacy Policy does not apply to the practices of third parties that we do not control or manage, including those we do not own or directly employ.
9. Sensitive Information
We commit to respecting your privacy by not requesting sensitive Personal Data that reveals racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data used for uniquely identifying a person, or health-related data. Should you choose to provide such information voluntarily, it is understood that you consent to its disclosure under the terms of this Privacy Policy.
10. Data Controller
This Privacy Policy is issued on behalf of TIMPLE.AI. Any reference to "we," "us," or "our" refers to TIMPLE.AI. We have designated a Data Controller who is tasked with overseeing compliance with this policy and addressing any questions related to it. For inquiries, including requests to exercise your data protection rights, please contact our Controller at:
Email: [email protected]
11. Access to Personal Data
You are entitled at any time to access your Personal Data held by us. This right enables you to obtain a copy of the Personal Data we possess about you and to verify our lawful processing of it.
12. Data Retention Period
We retain your Personal Data for as long as your account is active or as necessary to fulfill the purposes for which it was collected, or as required to provide you with our Services, unless a longer retention period is mandated by law. Post account termination, we will retain your Personal Data for no greater than six years, commencing from the date your account is closed, subject to changes in retention periods due to business or regulatory requirements.
13. Protection of Minors
Our Services are not directed to individuals under the age of 18 or the equivalent minimum age in the relevant jurisdiction. We do not knowingly collect Personal Data from minors. If it comes to our attention that we have collected Personal Data from a minor, we will delete this information promptly and block the user's access to our Services.
14. Third-party Links
Our Website may include links to third-party websites, plugins, and applications. Interacting with these links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the Privacy Policy of every website you visit through our links.
15. Corporate Changes
In the event that TIMPLE.AI is merged with, acquired by, or sells its assets to another entity, your Personal Data may be transferred as part of the transaction. Your Personal Data will remain protected under the terms of this Privacy Policy unless you are notified otherwise.
16. Right to Rectification
You have the right to request the rectification of inaccurate Personal Data concerning you without undue delay. We may require verification of the new data you provide to ensure its accuracy. This right ensures that any incomplete or incorrect data we hold about you can be corrected promptly.
By interacting with our Services, you acknowledge and consent to the practices described in these sections of our Privacy Policy.
17. Right to Request Restriction of Processing
You may request that our Data Controller temporarily halt the processing of your Personal Data under specific circumstances:
Accuracy Verification: If you request that we verify the accuracy of your Personal Data.
Unlawful Processing: If the processing is unlawful, and you oppose erasure and instead request the restriction of usage.
Legal Claims: If you require us to retain the data to establish, exercise, or defend legal claims.
Objection to Processing: If you have objected to our processing pending the verification of whether our legitimate grounds override yours.
18. Withdrawal of Consent
Withdrawing your consent is as straightforward as providing it. You may withdraw your consent to the processing of your Personal Data at any time, which will not affect the lawfulness of processing based on consent before its withdrawal. Following withdrawal, we will cease providing Services and take reasonable steps to delete your account and the Personal Data used internally, considering available technology and resources. We are not responsible for any content that may continue to be held on third-party websites.
19. Right to be Forgotten
You have the right to have your Personal Data erased without undue delay under certain conditions:
No Longer Necessary: When the data is no longer necessary in relation to the purposes for which it was collected.
Withdrawal of Consent: After you have withdrawn consent and there is no other legal ground for processing.
Unlawful Processing: If the processing is unlawful.
Legal Obligation: If erasure is required to comply with a legal obligation.
If processing adversely affects your rights and freedoms, you should object immediately. This includes processing for direct marketing. In certain cases, we may demonstrate compelling legitimate grounds for processing that override your rights.
20. Time Limit to Respond
We aim to respond to all legitimate requests within one month. If your request is particularly complex or you have made multiple requests, it may take longer. We will notify you and keep you updated if this is the case.
21. Data Security
We have implemented robust security measures to prevent the accidental loss, unauthorized access, alteration, or disclosure of your Personal Data. We have procedures in place to address suspected data breaches and will notify you and any applicable regulator of a breach when legally required.
22. Changes to the Privacy Policy
This Privacy Policy may be updated periodically. Any substantial changes to how we process your Personal Data will be communicated through a posting on our website and, where appropriate, through email notification. Your continued use of our services after these changes are applied signifies your acceptance of the new terms.
Please retain a copy of this Privacy Policy for your records and do not hesitate to contact us with any questions or concerns regarding our data practices or this policy.